Content: An unknown number of users have had Apple Store emails erroneously saying they haven't sent in an iPhone they actually traded-in months ago.


Apple heavily promotes trading in your old device to get money off a new one — and seriously profits when you do — but usually the process is straightforward. On March 13, 2025, however, an update to the Apple Store systems resulted in some users being emailed about allegedly failed trade-ins.

"Just letting you know that your device has not been received," says the email from the Apple Store. "In seven days your trade-in will be cancelled, so please ship your device soon."


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